SALARY              $27.75- $28.75 Hourly                    

JOB TYPE          Full-Time, Hourly

LOCATION         Ellensburg Office

PROGRAM DESCRIPTION

Generational Care is a nonprofit organization dedicated to enhancing the quality of life for individuals in their homes with dignity and compassionate care. Through its key programs, Home Care Services, Mid-Columbia Meals on Wheels, and Healthy Ages. Generational Care provides essential services such as in-home support for seniors, nutrition assistance, meal delivery to those in need, and healthy aging education. With a commitment to preserving independence and promoting well-being, the organization plays a vital role in serving the community and ensuring that older adults can age gracefully in the comfort of their own homes.

JOB SUMMARY

Generational Care looking for a dedicated Direct Care Supervisor to temporarily oversee home care service delivery to clients. This position involves supervising Home Care Providers, managing client service schedules, and ensuring high-quality service delivery. You’ll play a key role in recruitment, training, and performance evaluations while building

Essential Functions:

• Build and maintain strong working relationships with clients, families, care providers, case managers, contractors, and the community.
• Oversee Home Care Providers, including recruitment, onboarding, training, performance evaluations, conflict resolution, and documentation.
• Ensure effective service delivery by managing assessment of appropriate care provider to client assignments, service scheduling and monitoring, service issue resolution documentation and follow up, service verification, workplace safety, teaming decisions and assessment of training needs.
• Assist with on-call responsibilities and provide emergency client services as a substitute Home Care Provider.
• Uphold the agency’s mission, policies, and professional standards while ensuring compliance with service procedures.
• Maintain accurate case notes and documentation, making recommendations based on findings.
• Attend designated management meetings.
• Complete necessary “Clear Care” updates.
• Safeguard confidentiality of all client, provider, and business-related information.
• Perform other job related duties as assigned.

Skill & Qualifications

• Associate’s Degree or equivalent.
• 2 years of Home Care or customer service experience
• 1 year of office experience; supervisory experience preferred.
• Bilingual in English/Spanish preferred but not required.
• Strong leadership, communication, and organizational skills.
• Ability to work independently and as part of a team to support service delivery objectives.
• Effective communication skills in-person, on the phone, in writing, and electronically.
• Ability to respond calmly and appropriately to emergencies and on-the-job situations.
• Ability to demonstrate high level of safety awareness
• Must meet additional certification requirements (CNA or WA State Home Care Aide training).

Working Conditions

Primarily office-based work with some physical effort, including sitting, standing, and occasional lifting (up to 25 lbs). Regular attendance, punctuality, and adaptability to changing work hours are required.

Application Process

Visit ADP/Myself/Talent/Career Center to apply or click link below.

A GenCare application is required. Resumes will not be accepted in lieu of an official application but may be attached as supplemental information.

Open until filled. First consideration will be given to applications received by September 16, 2026, at 4:00 pm.

APPLY HERE

You can view a complete job description here.

Thank you for your interest, and we look forward to your application!